Tracey Lentell ACCM GAICD Director of Design, Culture and Change

Helping you increase your customer experience through people, product and presentation

Tracey Lentell ACCM GAICD Director of Design, Culture and Change

Helping you increase your customer experience through people, product and presentation

What We Do

Culture and Leadership

What is good culture
Leadership
Creating an awesome culture
Training

Customer Experience (The Disney Way)

Customer Experience
Learn The Disney Way
Training
Creating Service Standards

Understanding the Sheconomy

Understand what the female wants when she buys
Learn how she thinks
Inside the female brain

Creating a Service Culture

Values, Vision and Mission
Developing Service Standards
Training
Accountability
Measurement
Recovery Process
Reward and Recognition

Implementing Change Management

Understanding change
Recognising the need for change
How to change
Change or Die

Training and Development

Customer Service
The Disney Way
Leadership
Image
Why she buys
How she thinks

Business Operational Reviews

How is your business running financially
Analysing your business for success
Decor and Design
Food reviews

Lead through Strategic Planning

Planning sessions
Review results
Plan for the future